Business hours and availability
Our standard appointment slots run Monday to Saturday, 8am to 6pm. For planned work such as boiler servicing, gas safety inspections, and non-urgent repairs, we offer flexible booking including early morning and weekend slots. For urgent plumbing issues — burst pipes, boiler breakdowns, flooding, or any situation posing a health or safety risk — our emergency response team operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. Emergency calls are answered immediately by our dispatch team.